Refund Policy for Bookmall.in Book Store
At Bookmall.in, we strive to ensure your utmost satisfaction with every purchase you make. However, we understand that there may be occasions where you may need to return or exchange a product. Please read our refund policy carefully to understand your rights and obligations.
1. Eligibility for Refund:
- You are eligible for a refund if you return the product within 07 days of the purchase date.
- The product must be in its original condition, unused, and in the same condition as you received it.
2. Products Not Eligible for Refund:
- E-books and downloadable digital content are not eligible for refunds once downloaded or accessed.
- Products damaged due to misuse, mishandling, or neglect are not eligible for refunds.
3. Refund Process:
- To initiate a refund, please contact our customer support team at contact@bookmall.in/9004477017.
- Provide your order details and reasons for the refund request.
- Once your request is approved, we will provide instructions for returning the product.
- Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.
- If the return is approved, we will initiate the refund to your original method of payment within [X] business days.
4. Shipping Costs:
- Shipping costs incurred for returning the product are non-refundable unless the return is due to our error or a defective product.
- If the return is due to our error or a defective product, we will reimburse the shipping costs.
5. Refund Exceptions:
- We reserve the right to refuse refunds if the returned product does not meet our eligibility criteria.
- Refunds will not be issued for products that have been damaged or altered after being delivered to you.
6. Exchange Policy:
- If you wish to exchange a product for a different one, please contact our customer support team.
- Exchange requests are subject to product availability.
7. Canceling an Order:
- If you wish to cancel your order before it has been shipped, please contact us immediately.
- Once the order has been shipped, it cannot be canceled, but you may initiate a return for a refund according to our refund policy.
8. Contact Us:
- If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team at contact@bookmall.in/9004477017.
Note: This refund policy is subject to change without prior notice. Please review this policy periodically for any updates or changes.
By making a purchase on Bookmall.in, you agree to abide by the terms and conditions outlined in this refund policy.